Question 1

What is your cancellation policy?

Accepted Answer

Our cancellation policy requires a minimum of 48 hours' notice for rescheduling. Late cancellations or no-shows are subject to an additional fee of $75. In other words, your deposit will be withheld. Deposits are nonrefundable. We can transfer deposits to future bookings if Rescheduled within 48hrs.

Question 2

What forms of payment do you accept?

Accepted Answer

We accept various payment methods, including credit cards, debit cards, and cash.

Question 3

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, you can cancel or reschedule your appointment by contacting us a minimum of 72 hours in advance. Late cancellations or no-shows are subject to an additional fee of $52.

Question 4

What should I wear to my appointment?

Accepted Answer

Wear comfortable clothing, and consider the specific treatment you're receiving.

Question 5

Can I use my own skincare products post-treatment?

Accepted Answer

In many cases, you can continue using your own skincare products. Your nurse will provide guidelines on product compatibility during the consultation.

Question 6

What should I do if I have concerns about my recovery or results?

Accepted Answer

If you have any concerns or questions about your recovery or results, don't hesitate to contact our office. We're here to address your needs and provide guidance.

Question 7

What certifications and qualifications do your cosmetic nurses hold?

Accepted Answer

Our nurses are fully licensed and hold relevant certifications. They undergo continuous training to stay updated on the latest techniques and safety standards.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept major credit cards, debit, e-transfer, and Luxe Aesthetic Loft gift cards. Payment is due at the time of service. Please contact us if you have specific questions about billing or third-party apps like JaneApp.

Question 9

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, we understand that things come up! Please provide at least 24 hours’ notice to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a fee. You can manage your bookings easily through our JaneApp portal.

Question 10

What should I wear to my appointment?

Accepted Answer

We recommend comfortable, loose-fitting clothing, especially if you're receiving injectables, microneedling, or facial treatments. Avoid makeup on the day of your appointment for most skin services unless advised otherwise.

Question 11

Can I use my own skincare products post-treatment?

Accepted Answer

Post-treatment care is crucial. We recommend using only gentle, clinic-approved products for the first 48–72 hours following procedures like PRP, microneedling, or Hydrafacials. Some active ingredients (like retinol or acids) may interfere with healing. We'll give you specific aftercare guidance at your visit.

Question 12

What should I do if I have concerns about my recovery or results?

Accepted Answer

Your comfort and safety are our top priorities. If you notice unusual redness, swelling, or discomfort, please contact us right away. Our team is here to support you through every stage of your treatment and recovery.

Question 13

What certifications and qualifications do your cosmetic nurses hold?

Accepted Answer

At Luxe Aesthetic Loft, our cosmetic nurses are all licensed Registered Nurses (RNs) or Nurse Practitioners (NPs) with specialized training in medical aesthetics.

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